THE FLUENT FIRM
Business
ConversationsHANDBOOKPDF
BusinessConversationsHANDBOOKPDF
Professional communication for global work
Build practical language skills for meetings, interviews, negotiations, presentations, sales, finance and everyday professional conversations — in four languages.
4languages
1,000professional terms
50real-world lessons
Real situations. Practical language. Better communication.
Choose your language
Four languages. One professional standard.
Learn the language you need to communicate clearly, confidently and credibly in real work settings.
🇺🇸ENGLISH
Professional English
Meetings, interviews, business vocabulary, presentations and more.
🇫🇷FRANÇAIS
Français professionnel
Communication d'entreprise, négociation, finance et carrière.
🇪🇸ESPAÑOL
Español profesional
Comunicación, ventas, negocios y vocabulario financiero.
🇩🇪DEUTSCH
Professionelles Deutsch
Berufskommunikation, Verhandlungen, Finanzen und Management.
Real-world lessons
Practice the conversations that matter.
Fifty practical lessons built around meetings, interviews, negotiation, finance, accounting, banking, trade, supply chain, marketing, sales, leadership and more.
Conversation
Lead a Client Meeting
Set the agenda, ask focused questions and close with clear next steps.
Interview
Handle a Job Interview
Answer with structure, confidence and evidence that shows your impact.
Negotiation
Negotiate & Close
Respond to objections, protect value and move naturally toward agreement.
Meetings
Speak Up in Meetings
Make your point, disagree professionally and keep the discussion productive.
Presentation
Present a Project
Explain the story, highlight priorities and handle questions with clarity.
Writing
Write a Professional Email
Write concise messages with a clear purpose, action and deadline.
Client communication
Handle a Difficult Client
De-escalate tension, acknowledge the issue and propose a practical solution.
Finance
Discuss a Budget
Talk through costs, trade-offs and priorities in a confident professional tone.
Finance
Explain Financial Results
Discuss revenue, margins and performance without getting lost in jargon.
Accounting
Explain an Accounting Variance
Describe why actual results differ from budget or forecast.
Banking
Talk to a Bank About Financing
Ask informed questions about loans, rates, fees and repayment terms.
Trade
Discuss Trade & Shipping Terms
Clarify Incoterms, lead times, documents and delivery responsibilities.
Supply chain
Solve a Supply Chain Delay
Explain the disruption, assess the impact and agree on recovery actions.
Procurement
Compare Suppliers
Evaluate price, quality, lead time and risk in a supplier discussion.
Marketing
Discuss a Digital Marketing Campaign
Talk about reach, conversion, CAC, ROI and next actions.
Sales
Run a Sales Discovery Call
Ask better questions, identify needs and qualify a real opportunity.
Entrepreneurship
Pitch a Business Idea
Present the problem, solution, market and value proposition clearly.
Real estate
Discuss a Real Estate Opportunity
Ask about price, financing, terms, closing and due diligence.
Insurance
Discuss Insurance Coverage
Explain coverage, exclusions, deductibles and claims professionally.
Leadership
Give Professional Feedback
Deliver direct, respectful feedback with a clear path forward.
Business Call
Run a Business Call
Keep a remote discussion focused and action-oriented.
Writing
Write an Executive Summary
Lead with the decision, impact and recommendation.
Finance
Discuss a Cash Flow Forecast
Explain liquidity, timing and actions.
Procurement
Negotiate a Vendor Contract
Discuss pricing, terms, service levels and risk.
Customer service
Handle a Customer Complaint
Respond calmly and move toward a solution.
Human resources
Recruit & Onboard
Explain responsibilities and first-month expectations.
Leadership
Deliver a Team Update
Give a concise update on status, blockers and actions.
Digital marketing
Present Marketing Performance
Discuss campaign metrics and recommendations.
Business development
Build a Partnership Proposal
Present mutual value and agree on a pilot.
Project management
Manage a Project Risk Discussion
Assess risk and agree on mitigation.
PDF lessons library
Study anywhere, at your pace.
Hover or tap to spread the handbooks.
Daily language
Word of the Day.
One useful professional term each day, with practical translations in Français, Español and Deutsch.
margin
Finance
Françaismarge
Españolmargen
DeutschMarge
We need to protect our margin while keeping the offer competitive.
More professional wordsScroll to explore
The professional glossary
1,000 terms. Four languages.
Search English, Français, Español or Deutsch, then filter by discipline and level. All 1,000 terms are stored in the page for instant search. English acronyms are expanded directly beside the term.
1,000 terms displayedBusiness • Finance • Trade • Sales • Supply Chain • Marketing • and more
| English | Français | Español | Deutsch | Discipline | Level | Use |
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Showing 1–20 of 1,000
Practice & retention
Quizzes that feel like work.
Switch languages, answer in realistic workplace situations and get immediate feedback. Topics span communication, leadership, sales, marketing, entrepreneurship, projects, supply chain, trade, finance, banking, accounting, real estate, insurance, data and professional conduct.
Question 1 of 60Score 0/60
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Build language that works in the real world.
Tell us the language and professional situation you want to improve. We'll help you focus on the vocabulary, conversations and skills that matter to you.